Your E-Kyc Based Request Has Failed Hence You Cannot Proceed The Application With E-Kyc Mode


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    Your E-Kyc Based Request Has Failed Hence You Cannot Proceed The Application With E-Kyc Mode

    e-KYC is a security measure that many organisations adopt in order to verify the identity of their users. It’s a simple process that uses your digital fingerprints to validate your identity. However, it’s not always as simple as it sounds. In some cases, e-KYC requests may fail for a variety of reasons. If you find yourself in this situation, there are a few things you can do to proceed with the application. In this blog post, we will explore how you can proceed with an e-KYC request if it has failed. From troubleshooting common errors to using alternate methods of verification, read on to learn more about what you can do when e-KYC fails.

    What is E-Kyc?

    E-KYC or electronic Know Your Customer is a process where a business can authenticate an individual by verifying their identity using digital methods. E-KYC is an important part of the customer onboarding process and helps businesses to identify and track customers across multiple channels.

    E-KYC can be used to authenticate customers when they make a purchase, sign up for services, or access personal information. It is also used to prevent fraud and ensure that only legitimate customers are able to access sensitive data.

    To use E-KYC, businesses need to set up an account with a verification provider like Google, Facebook, or Instagram. Once the account is set up, businesses can start collecting user data. This data includes name, address, email address, phone number, and other personal information.

    Businesses then need to send users a request for verification. The request will require users to enter their name, address, and other personal information. If everything looks good according to the verification provider, the user will receive a notification confirming their identity has been verified.

    How does E-Kyc work?

    E-KYC, or electronic KYC, is a process through which a user can provide certain identification documents such as a photograph and signature to participate in an online application. E-KYC is used to verify the identity of users before they are allowed to complete an online application.

    When you attempt to submit your online application with e-KYC mode enabled, you may receive the following message: Your E-KYC Based Request Has Failed Hence You Cannot Proceed The Application With E-Kyc Mode. This error indicates that your identity has not been verified through E-KYC. There are several ways that you can confirm your identity:

    You can upload copies of your identification documents, including a photograph and signature, to our website. We will then use these copies to verify your identity.

    You can also provide us with a copy of your identification document(s) in hard copy format. We will then validate the information on the document(s) and use this information to verify your identity.

    If you have already submitted an online application using e-KYC mode, you should contact our customer support team for assistance in verifying your identity.

    Why did my request fail?

    If you submit an application with e-KYC mode enabled and your request fails, the following might have happened:

    1. You did not include all required documents in your submission.

    2. Your documents were not scanned or processed correctly.

    3. Your documents were not properly matched to our database.

    4. There are some issues with your identity that we could not resolve.

    How to fix the problem?

    If you are encountering an issue with your e-kyc request, there are a few things that you can do to try and fix the problem.

    First, make sure that you are using the latest version of the EOS application. If you are using an older version of the EOS application, then your e-kyc request may not be functioning correctly.

    Second, make sure that your device is connected to the internet and has an active cellular connection. If your device is not connected to the internet or does not have an active cellular connection, then your e-kyc request may not be able to complete.

    Third, if you are still experiencing issues with your e-kyc request, please contact customer support for assistance. They may be able to help you troubleshoot the issue and fix it so that you can continue with the application process.


    Thank you for using our online form. Unfortunately, your e-kyc request has failed and you cannot proceed with E-Kyc mode. We appreciate your interest in us and we apologize for any inconvenience this may have caused. If you have any further questions, please do not hesitate to contact us at Thank you again for using our form!

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